About Us

Havn Hosting is a short-term vacation rental management service built and operated by people who own and run high-performing listings themselves. We handle listing setup, smart pricing, guest communication, cleaning coordination, and full day-to-day property management; so your property earns consistently without pulling you away from everything else in your life. Our founders Lucas, Carissa, Kit, and Jenny are Airbnb Superhosts with properties that rank in the top 10% on the platform. Get to know our founders and the story behind Havn Hosting. New Westminster is a compact and well-located short-term rental market with real demand, and we’re here to make sure your property is set up to capture it.

What Drives Us

We started Havn Hosting after experiencing firsthand what it costs to own a rental property you don’t have the time to manage properly. A rate that hasn’t been touched in months, guest messages arriving at the wrong hour, turnovers that need to be arranged around an already packed week; none of it is insurmountable but all of it takes time you may not have. That rental income is real money; for most property owners it’s factored into how the household runs. We bring together current pricing strategy, dependable hands-on management, and a consistent focus on the guest experience so your property performs at the level it should; without the work landing back in your lap. Request a free revenue estimate and find out what your New Westminster property could realistically be generating with the right team managing it.

What We Believe

Pricing left alone loses ground: A nightly rate that hasn’t been reviewed recently isn’t holding steady; it’s quietly falling behind listings that are actively managed. We track demand, competitor rates, and local market shifts continuously so your pricing is always where it needs to be.

The guest experience drives everything: 5-star reviews follow from properties that are clean, well-prepared, and backed by communication that’s fast and genuinely helpful. Those reviews lift your platform ranking; and a better ranking means more visibility, more bookings, and stronger rates over time.

Clear reporting every month: Revenue dashboards and monthly rate reviews give you a complete and current picture of how your property is performing. You’ll always know exactly where things stand without having to track it down yourself.

We know what owners actually deal with: Our founders actively manage their own short-term rentals in Comox Valley and the Okanagan. The standards and strategies we apply to your property are the same ones we hold our own to.

Our Services

Three service tiers give you full control over how much you want to stay involved and how much you want to hand off. Compare all three tiers in detail here. Across every tier, here is what we bring to your New Westminster property:

• Listing Setup and Photography: Professional photos and carefully written platform descriptions that make your listing stand out on Airbnb, VRBO, and Booking.com; guests make decisions quickly and your listing’s presentation is what gets you into consideration
• Dynamic Pricing: Rates updated continuously based on real-time demand, seasonal patterns, local events, and what comparable listings are charging; your property stays competitively priced without you watching the market
• Guest Communication: Every message managed from first inquiry through post-stay review; prompt, professional, and consistent so guests feel well looked after and your evenings stay free
• Calendar Management: Fully synchronized across every platform your property appears on; double bookings are off the table and your availability is always accurate and up to date
• Cleaning and Turnover Coordination: Cleaners scheduled, inspected after every stay, and supplies restocked so your property is always in guest-ready condition without you coordinating any of it
• Maintenance Coordination: Trusted local vendors available to handle issues as they arise; problems get resolved before they affect your guests or show up in your reviews
• Owner Reporting: Monthly revenue dashboards and rate reviews that give you a clear, honest picture of your property’s performance without requiring any effort on your end
• Emergency Response: Around-the-clock guest support means urgent issues are handled the moment they come up; nothing waits until the next business day

Our Service Tiers

The Essentials: Professional listing setup, dynamic pricing, revenue dashboards, and strategic guidance. You stay involved with guests and cleaning; we handle the platform optimization and pricing setup that determines how competitively your listing performs from the start.

The Concierge: Everything in The Essentials plus complete guest communication, review management, basic issue handling, and calendar synchronization across all platforms. You manage cleaning and maintenance; we manage every interaction between your guests and your property.

The Premier: Fully hands-off management from end to end. Everything across the first two tiers plus turnover scheduling, linen and supply restocking, maintenance vendor coordination, emergency response, and 24/7 guest support. You receive the income; we take care of everything that generates it.

Short-Term Rentals in New Westminster

New Westminster is one of the most strategically located cities in the Lower Mainland for short-term rentals. Its SkyTrain connections, walkable neighbourhoods, and proximity to Vancouver and Burnaby make it genuinely appealing to business travellers, visiting families, and guests who want a central base without paying Vancouver prices. Properties in Quayside and Downtown New Westminster along the Fraser River waterfront perform strongly with guests drawn to the views and the walkability. Uptown’s mix of character homes and newer condos attracts a range of guest profiles. Sapperton and Glenbrooke North appeal to guests who want a quieter residential feel with easy access to the rest of the city. Queensborough’s island setting offers something distinct that stands out on the platform when it’s presented correctly. Across all of these neighbourhoods the demand is consistent; the difference between a listing that books reliably and one that doesn’t usually comes down to how it’s set up, how it’s priced, and how guests are supported from the moment they inquire.

What Brings Owners to Us

The New Westminster property owners who reach out to us are usually in one of a few familiar situations: their listing is live but booking below its potential and they’re not sure why; their pricing hasn’t been properly reviewed in a long time and listings nearby seem to be outperforming them; or they’ve been managing everything themselves and the ongoing workload has reached the point where it’s no longer worth the trade-off. We also work with investors who own properties in areas like Brow of the Hill or Connaught Heights and need reliable local management without being on the ground themselves, and with first-time hosts who want their listing built correctly from the beginning rather than learning through a difficult early stretch. Whatever brought you here, we always start the same way; a free revenue estimate and an open conversation about what your property is genuinely capable of earning under proper management. Reach out to us here; no obligation, no pressure, just a straight answer about what your listing could be doing.

Contact Us

If you own a short-term rental in New Westminster and want to know what it’s genuinely capable of earning, get in touch with us here. We’ll put together a free revenue estimate and walk you through exactly what better management could look like for your property.

Email: [email protected]

Website: havnhosting.com

Airbnb Superhosts • Top 10% Ranked Properties • Three Service Tiers • Free Revenue Estimate